Returns & Replacement Policy
Enjoy a hassle-free 7-day return & exchange policy with Market.com.pk
Go to My Orders
Log in to your account and locate the order you wish to return under your completed order history.
Submit Request
Click "Request Return / Refund", select your reason, and upload clear photos of the product.
Get Resolution
Once approved within 48 hours, ship the item back to receive a fast replacement or full refund.
Ready to Request a Return or Replacement?
Submit your request directly through your customer account within 7 days of delivery.
Open My Orders & Request ReturnReturn & Replacement Terms
- 7-Day Eligibility Window: Products can be returned or exchanged within 7 days from the delivery date.
- Original Packaging Required: Returned items must be unused, unwashed, and sealed in original boxes with intact tags.
- Photo Verification: Clear photo/video proof of damaged, broken, or wrong items must be attached during request submission.
- Non-Returnable Items: Perishable products, intimate wear, and promotional "Final Sale" clearance items are non-refundable.
Frequently Asked Questions
How long does a return take?
Requests are reviewed within 48 hours. Once your package is received at our facility, refunds/replacements are processed within 3-5 business days.
Who pays return shipping?
If the return is due to a damaged, wrong, or defective item delivered by us, Market.com.pk covers shipping. Mind-change returns are paid by the customer.
How do I receive my refund?
Approved refunds are dispatched directly via Bank Transfer, JazzCash, EasyPaisa, or issued as instant Store Credit.
What if my item arrived broken?
Click the button above to open your orders, choose the item, and attach photos. We will arrange a free replacement immediately.
Returns & Replacements
Hassle-free 7-day return policy for your orders
Go to My Orders
Log in and find the completed order you want to return.
Submit Request
Click "Request Return / Refund" & upload item photos.
Get Resolution
Once approved in 48h, receive a replacement or refund.
Need to Return an Item?
Submit your request inside your orders tab within 7 days.
Open My Orders & Request ReturnReturn Guidelines
- 7-Day Window: Submit requests within 7 days of receiving your parcel.
- Condition: Items must be unused in original packaging with tags intact.
- Photo Required: Upload photos of damaged or wrong items in the request form.
- Non-Returnable: Perishables, hygiene items & sale items are final sale.
Frequently Asked Questions
How long does approval take?
Requests are approved within 48 hours, and refunds are completed within 3-5 days after parcel receipt.
Who covers return delivery?
Market.com.pk pays for damaged or wrong items. Mind-change return shipping is paid by customer.
How do I get my money back?
Refunds are transferred via Bank, JazzCash, EasyPaisa, or Store Credit.